In today’s world organizations are increasingly using a variety of specialized applications each dedicated to automate a particular work process. This gives rise to the need of a common Integration Platform that can provide the foundation for communicating with multiple applications designed by different vendors. The Workato iPaaS (Integration Platform as a Service) provides the foundation to build and design connecting bridges between multiple vendor applications for creating automated workflows for the modern day enterprise.
Workato provides the ability to connect with cloud based or on-premise applications like Salesforce, SAP, Zendesk, Slack and create business events that can trigger a set of actions on other platforms. For example in an event of a customer raising a support ticket on Zendesk, Workato can trigger an event that will automatically open a ticket in JIRA for the support team to process the request. On completion of the request, a trigger can be sent to create an invoice via InvoiceCloud. Such events, triggers and subsequent actions across different apps provide the organization with seamless connectivity reducing the need to update and move data from one platform to another. The triggers and actions which are invoked when a particular event takes place are called Workato Recipes.